Fourth Quarter Newsletter 2025

Jurgens Christmas Party
Jurgens Christmas Party
Dear Jurgens Community,

A Message from Mark Jurgens

Greetings,

As we wrap up another eventful year, we hope it has been as positive and rewarding for you as it has been for the stock markets from an investment perspective. 
 
This year brought several changes as part of our gradual transition plan, including our move into the new building at the end of last year. Now, more than a year in, the office has proven to be an excellent space for our team and clients alike. We have settled in comfortably and the five boardrooms have become invaluable, accommodating our growing meeting needs and helping us serve you more efficiently. We have even received additional praise for their increased parking availability!
 
With our continued growth, it became necessary for us to expand our Advisory team. After a careful selection process, we are excited to introduce additional Advisors to you in early 2026. This growth also required additional administrative and office support, some of whom you may have already begun communicating with. 
 
As we look ahead to 2026, I’d like to share a personal update with you. From the start of the new year, I will be spending more time at our home in Hermanus – a change my family and I have been planning for some time.
 
Although my primary residence will shift, I want to reassure you that my commitment to the business and to each of you remains as strong as ever. I will travel to Johannesburg regularly for meetings, and while I may be in the Johannesburg office less often, my involvement in our operations and decision making will remain exactly the same.
 
Our partnership with Morningstar continues to be a cornerstone of our investment process. Their team meets with us every two weeks, offering consistently strong insights and guidance in the asset allocation and management of our portfolios. Their ongoing involvement ensures that we continue to deliver the high standards of strategic investment oversight you have come to expect.
 
As we head into the festive season, we extend our warmest wishes to you and your loved ones, and for those travelling, may your journeys be safe. 
 
And once again, we thank you for your continued trust and partnership.
 
We look forward to a prosperous and fulfilling 2026 together.
Stay well and regards
Mark

The Quest for Certainty: Why Good Advice Still Matters More Than Predictions from Alan Botha

“The inability to forecast the past has no impact on our desire to forecast the future.”
 
I have always loved this line because it captures a simple human truth: even though we regularly misremember what happened yesterday, we still desperately want certainty about tomorrow. Certainty is comforting. It helps us plan, sleep well, and make decisions. Without it, most of us would struggle to get out of bed in the morning.
 
And in investment markets, the desire for certainty is even stronger.
 
The Silver Ball That Does Not Exist
 
Every adviser has had some version of the same moment.
 
Recently, a long-standing client of ours, let us call him Martin-walked into a review meeting with a smile. He placed an article on the table, tapped the headline about the most recent market surge, and said, “You must have seen this coming. What is the next big move?”
 
Martin is an intelligent, successful businessperson. Yet in that moment, he was asking for something none of us can provide: a silver ball. A crystal sphere that tells us when markets will rise, when they will fall, and what the next “big one” will be.
 
Another client, a retired couple travelling frequently between South Africa and Europe, once told us, “You are the experts. Surely you can tell us whether the rand will strengthen this year?” If only it worked that way.
 
These and other versions of these stories are not unique; they reflect a universal temptation. We all want to believe that someone, somewhere, knows what comes next. But financial markets do not operate on a schedule, a pattern, or a secret code accessible to a select few.
 
What we do know, with absolute clarity, is that uncertainty is unavoidable. The year 2025 has been filled with high levels of uncertainty from tariff tantrums to geopolitical tension and rising social discord around the globe.
 
What Really Drives Long-Term Success
 
Thankfully, good investing does not require perfect foresight. It requires discipline, diversification, and a framework supported by evidence, not headlines.
 
Diversification is not a boring catchword. It is a shock absorber. A way of reducing the impact of being wrong about the future, because at some point, all of us will be wrong. Markets will surprise us, sometimes delightfully, sometimes painfully.
 
The real value we add as advisers is not in pointing to the next hot theme. It is in constructing portfolios that can weather the unknown and still move forward. It is in helping clients make consistently better decisions, especially when emotions run high.
 
Advice Alpha (or Gamma): The Quiet Engine of Better Returns
 
There is a growing body of research that measures the value of good advice.
The industry sometimes calls it advice alpha or gamma – the uplift in long-term investment returns that results from behaviour coaching, rebalancing, tax management, and proper diversification.
 
In other words, it is the value created not by predicting markets, but by:
  • Keeping clients invested during periods of fear.
  • Reducing concentrated risks
  • Preventing panic-selling
  • Ensuring portfolios stay aligned to long-term goals.
  • Using data, experience, and process rather than instinct
For investors, this “gamma” can exceed what they could gain from simply trying to pick winning shares or timing the market. It is steady, rational, evidence-based value creation, the opposite of crystal-ball guessing.
 
What we cannot control:
  • Future market movements
  • Political outcomes
  • Global shocks
  • Sudden economic surprises
What we can control:
  • Your asset allocation
  • Your risk exposure
  • Your behaviour in uncertain moments
  • Your tax and withdrawal strategy
  • Your long-term planning
When the world feels unpredictable, this distinction becomes even more powerful.
 
A Partnership Built for the Long Game
 
The truth is that every investor will face moments of doubt, moments of excitement, and moments of frustration. What matters is how we navigate those moments together.
 
When clients like Martin ask us for the next market prediction, it is not because they are trying to catch us out. It is because they are human and humans seek comfort in certainty. Our role is to provide not predictions, but clarity. Not forecasts, but frameworks. Not guarantees, but guidance with factual evidence behind it.
 
The Path Forward
 
The future will always surprise us.
Sometimes pleasantly.
Sometimes not.
 
But with a diversified portfolio, a disciplined process, and a trusted advisory relationship anchored in research and experience, you do not need a silver ball. You only need a strategy that works across multiple future, not just the one we hope for.
 
And that is exactly what we are here to build and protect with you.
 

Keep Well
Alan

Short Term News Update from Greg Brits

It’s hard to believe that the festive season is upon us already, and that 2026 is but only a stone throw away. I’m sure that we are all looking forward to a well-deserved break, and quality time spent with our loved ones over the Christmas period.

The Short-Term Insurance industry in South Africa has had many challenges this year, however Re-insurers continue to apply pressure in our markets. In this edition I would like to reiterate how important the terms and conditions are, set out in your policy schedule, as well as a recap of some previous correspondence throughout the year.
 
Building/Property Insurance:
 
• Market value vs Rebuild cost:
Estate agents provide a market-related selling price, not the cost to rebuild the property from the ground up. Please do not insure your building based on this type of valuation, as you may find yourseIf horribly underinsured.
 
• Municipal valuations are not accurate:
Your municipal rates and taxes account are not a true reflection of the rebuild cost, and hence we advise not to fall into this trap.
 
 Rebuild cost includes more than just the structure, such as:
  • Demolition and debris removal
  • Professional fees, such as architects and lawyers’ costs
  • Municipal Reconnections
  • Foundation types
  • Construction materials
  • Fixtures, fittings, and finishes
Vehicle Tracking Devices:
 
• High Risk motor vehicle brands require a dual tracking device with a recovery system to be in stalled. Some Insurers may only deal with preferred tracking companies on their panel, and hence it is vitally important to check with our office if your unit complies to these standards.
 

• It is also important to note that you must test if your tracking device is operational as per your contract conditions with them. This could be as often as once a month, however, please confirm this with your tracking company, as the onus ultimately falls on the customer to read their contract conditions.

 
• It has come to our attention that Back-up and Wireless units have an expiry date of 3 years, and it is very disappointing to hear that tracking companies are not conveying this to their clients via email or telephonically, yet you’re paying for this service. Please check that your unit/s are operational though.
 
Alarm Systems:
 
• If your policy includes a linked alarm warranty, it means your insurer has imposed a condition for theft cover to be in place. Your alarm system must be linked to an armed response company and always be fully functional. It must also be activated when your home is unoccupied at all times.
 
Power Surge Protection:
 
• Power surge protection has become standard across homes and businesses. A Type 2 Surge Protection Device (SPD) is required and should be in stalled on your main distribution box. For businesses with 3-phase power, a Type 1 SPD may also be necessary, however trusted electricians are always advised for these installations who issue a COC (certificate of compliance).
 
Important Safety Tips If You Are Travelling Locally or Abroad:
 
  • Please check the tread depth of your vehicle’s tyres to ensure they meet the legal requirements, as insurers will in spect this at claims stage.
  • Try and do a safety check on your vehicle at your preferred dealer to avoid a breakdown whilst travelling long distances.
  • Test your Alarm system to make sure that it is functional, and that your Armed Response company is receiving opening and closing signals.
  • Where possible, turn off geysers, and the water supply connections as pipes do burst and are the cause of flooded homes.
  • Trim back any excess foliage and overhanging trees in the front of your garden. This creates better visibility and a deterrent for thieves.
  • Check that you have the necessary call centre numbers of your Insurer in case of emergencies.
  1. Bryte: +27 860 001 121
  2. CIB: +27 860 104 952 or Vertex +27 860 888 889
  3. F& I: +27 86 170 8007
  4. Hollard: +27 860 000 123
  5. Old Mutual Insure: +27 860 247 365
  6. ONE: +27 86 100 0286
  7. Santam: +27 860 505 911
Please remember that Jurgens Insurance Brokers remain open during the festive season with regards to claims and any policy changes or additions, besides the public holidays that fall in between.
 
We would like to take this opportunity to thank all our loyal clients for your continued support. We wish you and your families a blessed Christmas and a prosperous 2026. If you are traveling, please stay safe, be cautious, and be aware of any potential risks.
 
Lastly, please refrain from unsubscribing from our “IMPORTANT NOTICE” emailers. These contain valuable information that may help prevent issues at claims stage.
 
If you have any questions about the points mentioned above, please do not hesitate to contact our office.

Best regards,

Jurgens Insurance Brokers Team

JurgensGroup_Q4 2025_award

Congratulations to Gugu Ntshalintshali and Jordan Busch on achieving their 5-Year Long Service Award with Jurgens Group 

– Presented by Alan Botha and Mark Jurgens.

Quote of the Day

"Don't look for the needle in the haystack. Just buy the haystack!"

Third Quarter Newsletter 2025

Q3 JG Newsletter
Q3 JG Newsletter

(left to right) Tamryn Lamb, Ursula Botha, Mark Jurgens, Gina Schoeman, Sharon
Halkier, Debra Slabber, Alan Botha

Dear Jurgens Community,
 
On the 15th of September 2025, we had the privilege of hosting an unforgettable Women’s Day event that brought together a remarkable lineup of speakers: Gina Schoeman, Sharon Halkier, Tamryn Lamb, Ursula Botha, and Debra Slabber.  
 
Each of these accomplished women brought their unique voice to the stage, sharing insights that were both authentic and deeply informative. 
 
Although seating was limited, we hope that every woman who attended left feeling enriched, motivated, and inspired. The atmosphere was one of empowerment and connection, and we are grateful to have created a space where meaningful conversations could flourish. 

A Message from Mark Jurgens

Greetings, 

Having been in the financial services industry for close to 40 years, I’ve witnessed countless client meetings regarding retirement preparation, which leave me frustrated and disappointed. Sadly, over 90% of people approaching retirement simply have not planned adequately. 

At the same time, advances in medical technology mean people are living longer than before. While this is wonderful news, it also requires more financial resources to sustain a fulfilling lifestyle through retirement. 

Your retirement savings should be viewed as a long-term investment account – not to be touched until a minimum age of 65. If you leave a company and have accumulated funds in a pension fund, it is essential to leave those funds invested for the long term. Using them for tempting expenses such as holidays or even new vehicles may provide short-term enjoyment, but it often comes at a steep cost to your future security.  

Without the discipline of a compulsory pension fund, it is easy to neglect consistent saving, and we have seen that many self-employed people tend to overlook this necessity. To safeguard your future, aim to invest at least 15% of your monthly income into retirement savings – without fail. An added benefit to retirement savings, is that your contributions are tax-deductible, which further motivates the need to save for retirement. 

And in some cases, delaying retirement slightly can strengthen your capital base and reduce financial stress.  

Retirement planning is rarely seen as exciting – especially for those under the age of 40 years. It is one of the most vital steps toward ensuring a secure, fulfilling and non-anxious future. The correct planning allows you to live within your means, achieve your goals and enjoy the lifestyle envisioned for your retirement years. Delaying your planning can result in unnecessary trade-offs such as working beyond your desired retirement age, cutting back on your preferred lifestyle, or even relying on others for financial support.  

At Jurgens Finance, we believe the earlier you start, the smoother the journey will be – but it is never too late to take control of your financial future.

Stay well and regards
Mark

Giving Meaning to Money: How Philanthropy Can Enrich Your Financial Plan from Alan Botha:

In a world that craves certainty, the allure of forecasting remains irresistible. Investors, economists, and market commentators routinely offer confident predictions—where interest rates are heading, how inflation will evolve, or which sector is primed to outperform. But history and human psychology tell a more sobering story: most forecasts are wrong, often spectacularly so. More importantly, the very act of forecasting can be riddled with biases, overconfidence, and narratives that soothe rather than serve. In such an unpredictable world, diversification remains the only robust defence available to investors.

The Illusion of Prediction:

The human mind is wired to seek patterns and create meaning. In investment markets, this manifests as our tendency to believe that with enough data and analysis, we can predict the future. But markets are complex, adaptive systems influenced by thousands of variables—many of them unknowable in advance. The future doesn’t unfold in a straight line; it zigs and zags, often confounding even the most seasoned professionals.

Take, for example, the Global Financial Crisis of 2008. Very few forecasters saw it coming in its full magnitude. Even the economists and rating agencies whose job it was to assess risk failed to predict the systemic collapse that would ensue. Their models assumed orderly markets, rational behaviour, and contained contagion—beliefs that proved fatally flawed. Similarly, in early 2020, hardly anyone predicted that a virus would bring the global economy to a standstill, crash equity markets, and then, just months later, see a record-breaking rally powered by massive fiscal and monetary intervention.

Biases and Belief Systems:

Forecasting errors are not just technical; they are psychological. Behavioural finance has taught us that our brains are full of cognitive traps. Overconfidence bias leads us to believe our forecasts are more accurate than they are. Confirmation bias pushes us to seek out information that supports our existing views and ignore contradictory evidence. Anchoring bias means we place too much weight on recent data or trends, even if they are irrelevant.

On top of that, our belief systems—shaped by personal experience, ideology, or cultural context—play a huge role in how we interpret information. Someone who grew up during a period of high inflation may forever fear its return, while someone who came of age during the tech boom might always have faith in innovation-driven stocks. These biases and beliefs filter our view of the world, distorting objectivity and compromising decision-making.

The Power—and Danger—of Storytelling:

Humans are not just thinkers; we are storytellers. We make sense of the world through narrative. In financial markets, stories help explain the past and project a plausible future. But stories, by their nature, simplify. They have heroes and villains, clear causes and effects. Markets, however, are rarely so linear.

The danger is that compelling stories can override sound judgment. Think of the dot-com bubble in the late 1990s. The story was seductive: the internet would change everything. That part was true—but the narrative fuelled speculative behaviour, detached valuations from fundamentals, and led to a painful crash when reality caught up.

In today’s world, where social media amplifies popular market narratives almost instantly, this storytelling bias is even more potent. It creates echo chambers and herding behaviour, often at odds with rational, long-term investing.

Diversification: The Antidote to Forecasting Hubris:

So, if forecasts are flawed, biases are inevitable, and stories are seductive, how should investors proceed? The answer is diversification.

Diversification isn’t sexy. It doesn’t promise outsized returns or tell a thrilling story. What it does offer is resilience. By spreading investments across asset classes, sectors, and geographies, diversification recognises that we don’t know what the future holds—and that’s exactly the point.

When markets are volatile or surprises strike—as they always do—a diversified portfolio is less likely to suffer catastrophic losses. It may not always outperform, but it helps investors stay in the game, which is the key to long-term success.

Consider the COVID-19 pandemic. Investors who had diversified exposure—across bonds, global equities, and alternatives—weathered the initial storm better than those who were concentrated in a single asset class. The same could be said for the years following the tech bubble burst, where value stocks and international equities outperformed US tech-heavy indices. 4

Humility Over Ego:

Successful investing is not about correctly forecasting what’s next. It’s about acknowledging the limits of what we can know and preparing for a wide range of outcomes. This requires humility—something often missing in market commentary. It means accepting that even the best analysis can’t eliminate uncertainty, and that protecting capital is just as important as growing it.

Diversification doesn’t eliminate risk, but it does spread it. And in a world of constant noise, conflicting opinions, and unpredictable events, that may be the most rational approach of all.

Keep Well
Alan

Short Term News Update from Greg Brits

Jurgens Insurance Brokers – Important Industry Updates

Dear Valued Client, 

As we welcome Spring, it’s hard to believe that September is already upon us and that 2025 is quickly drawing to a close. Personally, I find the warmer weather brings more smiles to people’s faces than the chill of winter! 

As mentioned in our previous newsletter, the Short-Term Insurance industry continues to face significant challenges in the South African market. In this edition, however, we’d like to shift the focus to several other insurance products we offer beyond just Personal and Business Insurance.  

These products may assist you in making informed decisions should you find yourself exposed in any of these areas.  

Body Corporate Insurance 

This cover includes: 

  • Buildings and Common Property 
  • Common Property Contents 
  • Office Contents and theft thereof 
  • Moveable property such as cleaning equipment, tools, gym equipment, and furniture 
  • Theft of exterior fixtures and fittings (covered within policy limits) 

Fidelity Insurance, which is now a CSOS requirement (even if administered through a Managing Agent), can be automatically included with the option to purchase higher limits. 

Contractors All Risks Insurance 

Designed for: 

Building Contractors, Plumbers, Electricians, Carpenters, and Installation Specialists 

Covers both permanent and temporary construction, repair, or renovations to domestic and commercial properties. 

Key elements include: 

  • Public Liability 
  • Third-Party Liability 
  • Surrounding Property  
  • Equipment and materials on site 

Cybercrime Insurance 

Did you know? 

South Africa ranks third globally for cybercrime victims, with approximately R2.2 billion lost annually to cyber-attacks (Source: South African Banking Risk Information Centre). 

This cover includes protection against: 

•Liability from privacy breaches 

  • Business email compromises 
  • Cyber extortion demands 
  • Data breaches and restoration 
  • Breach notification requirements…and much more. 

In today’s digital world, cybercrime is no longer a risk – it’s a reality. 

Directors and Officers Liability Insurance (Applicable to SMEs and listed companies) 

Since the implementation of the Companies Act in 2008, Directors and Officers can be held personally liable for company mismanagement. 

Legal action can come from: 

  • Shareholders (e.g., loss of dividends or share value) 
  • Employees (e.g., retrenchment due to poor decisions) 
  • Creditors, Customers, and Suppliers 
  • State authorities (e.g., negligence)

This cover is critical to protect your personal assets from legal liability. 

Express Kidnapping  

In today’s digital age, threats can come in many forms however express kidnapping is on the rise. We have had two incidents in the past two months, whereby clients are forced back into their vehicle at gunpoint, driven around for hours and made to transfer funds from their banking apps via cell phone, into the criminals’ untraceable bank accounts.  

Policy benefits include:  

  • Online sales and shopping  
  • Theft of funds, Identity Theft and Cyber Extortion 
  • Cyberstalking and Cyberbullying 
  • Data restoration and malware decontamination 
  • Cover is included for the whole family 
  • Premiums range from R25 to R750 p/m based your individual/families requirements 

Professional Indemnity Insurance 

For any business or individual offering advice or consulting services, even a minor error or omission can result in significant financial losses for clients. 

This cover protects against: 

  • Professional negligence or oversight 
  • Failure to meet obligations 
  • Legal costs and defence expenses 

Marine Cargo Insurance 

If you’re importing or exporting goods, this cover is essential. 

It protects goods transported via sea, road, air, or rail against loss or damage—including offloading at ports of distress. 

Policy options: 

  • Annual declaration for frequent shipments 
  • Once-off shipment cover 
  • Stock throughput policies for broader protection 
  • Contingent insurance for transport brokers without their own fleet 

Plant All Risk Insurance 

Perfect for businesses that own or hire heavy-duty machinery such as: 

  • Graders 
  • Excavators 
  • General yellow plant 

Covers: 

  • Damage or loss of machinery 
  • Site and road risk-related Public Liability 
  • Loss of hire fees (as per hire agreements) 

Stay Informed 

Please remain subscribed to our “IMPORTANT NOTICE” emails, as they often contain essential updates that can help you avoid unnecessary complications during the claims process. 

Should you have any questions or need further clarification about any of the insurance products mentioned above, please don’t hesitate to contact our office.

Best regards,

Jurgens Insurance Brokers Team

Q3 newsletter pic2

Congratulations to Bonny Panayi on achieving her 5-Year Long Service Award with Jurgens Group   

– Presented by Alan Botha and Mark Jurgens.

Quote of the Day

Being rich is having money; being wealthy is having time.

Second Quarter Newsletter 2025

JurgensGroup_Q2 2025_feature image
JurgensGroup_Q2 2025_feature image
kids-flight_orig_logo

Dear Jurgens Community,

On the 3rd June 2025, Mark Jurgens and Greg Brits were invited to proudly represent the Jurgens Team at the sponsored inaugural charity golf day, hosted by Henley Air and Kids’ Flight, alongside valued clients Greg Kettles and Tony Hunt.

Kids’ Flight is a remarkable organisation dedicated to providing life-saving air ambulance services to critically ill children. Their ICU-equipped helicopter enables rapid response to emergencies, especially in cases where access to urgent medical care is hindered by financial limitations, long travel distances, poor infrastructure, or a lack of specialised healthcare facilities.

It was a privilege to participate in such a significant event.

A heartfelt thank you to Henley Air for their incredible work and unwavering commitment to saving young lives.

A Message from Mark Jurgens

Greetings,

As we approach the middle of 2025 and move beyond the mid-winter point, I hope that you and your families are well.

Many investors have expressed understandable concerns about recent volatility, both from political developments and movements in the financial markets. Periods like this can feel stressful and uncertain. I wanted to share an important perspective illustrated in the graph below:

JG market newsletter

The data shows that while daily stock market returns can often be negative, the likelihood of negative returns decreases significantly as we extend the investment horizon.

Many investors feared their portfolios would suffer a significant setback in early April, when President Trump announced global tariffs. The markets declined during the first 2 weeks but ended the month with a flat 0% return.

Despite current global turmoil, most markets are showing positive returns year to date.

Attempting to time the market by switching into cash as a safe haven, and then back into the market, generally proves to be unsuccessful.

In this environment, diversification remains a cornerstone of resilient investment strategy.

Stay well and regards
Mark

The Fallacy of Forecasting Markets: Why Diversification is the Investor's Only Real Option from Alan Botha

In a world that craves certainty, the allure of forecasting remains irresistible. Investors, economists, and market commentators routinely offer confident predictions—where interest rates are heading, how inflation will evolve, or which sector is primed to outperform. But history and human psychology tell a more sobering story: most forecasts are wrong, often spectacularly so. More importantly, the very act of forecasting can be riddled with biases, overconfidence, and narratives that soothe rather than serve. In such an unpredictable world, diversification remains the only robust defence available to investors.

The Illusion of Prediction:

The human mind is wired to seek patterns and create meaning. In investment markets, this manifests as our tendency to believe that with enough data and analysis, we can predict the future. But markets are complex, adaptive systems influenced by thousands of variables—many of them unknowable in advance. The future doesn’t unfold in a straight line; it zigs and zags, often confounding even the most seasoned professionals.

Take, for example, the Global Financial Crisis of 2008. Very few forecasters saw it coming in its full magnitude. Even the economists and rating agencies whose job it was to assess risk failed to predict the systemic collapse that would ensue. Their models assumed orderly markets, rational behaviour, and contained contagion—beliefs that proved fatally flawed. Similarly, in early 2020, hardly anyone predicted that a virus would bring the global economy to a standstill, crash equity markets, and then, just months later, see a record-breaking rally powered by massive fiscal and monetary intervention.

Biases and Belief Systems:

Forecasting errors are not just technical; they are psychological. Behavioural finance has taught us that our brains are full of cognitive traps. Overconfidence bias leads us to believe our forecasts are more accurate than they are. Confirmation bias pushes us to seek out information that supports our existing views and ignore contradictory evidence. Anchoring bias means we place too much weight on recent data or trends, even if they are irrelevant.

On top of that, our belief systems—shaped by personal experience, ideology, or cultural context—play a huge role in how we interpret information. Someone who grew up during a period of high inflation may forever fear its return, while someone who came of age during the tech boom might always have faith in innovation-driven stocks. These biases and beliefs filter our view of the world, distorting objectivity and compromising decision-making.

The Power—and Danger—of Storytelling:

Humans are not just thinkers; we are storytellers. We make sense of the world through narrative. In financial markets, stories help explain the past and project a plausible future. But stories, by their nature, simplify. They have heroes and villains, clear causes and effects. Markets, however, are rarely so linear.

The danger is that compelling stories can override sound judgment. Think of the dot-com bubble in the late 1990s. The story was seductive: the internet would change everything. That part was true—but the narrative fuelled speculative behaviour, detached valuations from fundamentals, and led to a painful crash when reality caught up.

In today’s world, where social media amplifies popular market narratives almost instantly, this storytelling bias is even more potent. It creates echo chambers and herding behaviour, often at odds with rational, long-term investing.

Diversification: The Antidote to Forecasting Hubris:

So, if forecasts are flawed, biases are inevitable, and stories are seductive, how should investors proceed? The answer is diversification.

Diversification isn’t sexy. It doesn’t promise outsized returns or tell a thrilling story. What it does offer is resilience. By spreading investments across asset classes, sectors, and geographies, diversification recognises that we don’t know what the future holds—and that’s exactly the point.

When markets are volatile or surprises strike—as they always do—a diversified portfolio is less likely to suffer catastrophic losses. It may not always outperform, but it helps investors stay in the game, which is the key to long-term success.

Consider the COVID-19 pandemic. Investors who had diversified exposure—across bonds, global equities, and alternatives—weathered the initial storm better than those who were concentrated in a single asset class. The same could be said for the years following the tech bubble burst, where value stocks and international equities outperformed US tech-heavy indices. 4

Humility Over Ego:

Successful investing is not about correctly forecasting what’s next. It’s about acknowledging the limits of what we can know and preparing for a wide range of outcomes. This requires humility—something often missing in market commentary. It means accepting that even the best analysis can’t eliminate uncertainty, and that protecting capital is just as important as growing it.

Diversification doesn’t eliminate risk, but it does spread it. And in a world of constant noise, conflicting opinions, and unpredictable events, that may be the most rational approach of all.

Keep Well
Alan

Short Term News Update from Greg Brits

Jurgens Insurance Brokers: Important Industry Updates

Dear Valued Client,

With winter upon us, it’s hard to believe that half the year has already passed. In this edition, we focus on key issues, affecting the insurance landscape, most notably warmer cycles worldwide, which have impacted on weather related losses. This evolving reality brings increasing pressure on global reinsurance markets and, by extension, local insurers here in South Africa. We will also point out some useful topics which relates to your policy.

Impact on the Insurance Industry:

The effects of warmer climate cycles are no longer future projections, they are current, escalating realities. Natural catastrophe losses over the past five years alone are reported to have exceeded $100 billion. As early as the 1970s, Munich Re, now the world’s largest reinsurer, published an article warning of the dangers due to these warmer cycles.

The signs are everywhere:

  • Melting polar caps
  • Severe floods and wildfires
  • More frequent hurricanes and tornadoes
  • Unpredictable seasonal and weather patterns

These shifts are driving up insurance losses across the board, however the industry’s pace of adaptation still lags behind what is required.

Vehicle Excess Recoveries:

There is often confusion around vehicle excess payments.

Please note:

  • Excesses are not insured: It is your portion of the claim that must be paid upfront.
  • If another party is at fault, your insurer may attempt to recover your excess, but this is not guaranteed. Here’s why: If the guilty party is uninsured, recovery is often unsuccessful.
  • Legal action is usually avoided due to cost implications.
  • When both parties are insured, recoveries can still take 4 months to 3 years.
  • In some cases, only a portion of your excess may be refunded.

Important tips for motor claims:

  • Do not admit liability or offer to pay, submit the claim and let us manage the process.
    • Always gather detailed information at the scene: Licence disc
    • Vehicle registration
    • Driver’s licence
    • Damage photos
    • Contact details
    • Witness details

Strategic Gardening for Security:

Burglaries and hijackings continue to threaten residential areas. A simple yet effective safety measure is to trim and maintain your garden, especially in front of your property.

Dense vegetation:

  • Provides hiding spots for intruders
  • Obscures your visibility when exiting or entering
  • Can be used as climbing aids

Improving visibility helps keep your home and loved ones safer. 6

Thatch Roofs and Lapa Structures:

Due to higher associated risks, insurers are tightening rules around thatch homes and lapa structures:

  • Lapa structures must be specified in your policy for cover to apply.
  • Maintenance must be carried out by qualified professionals.
  • Fire extinguishers are mandatory.
  • Thatch homes must comply fully with all policy terms and conditions.

Retaining Walls & Boundary Walls:

Increasingly, retaining and boundary walls are not being built to SANS 10400 standards. This is a major concern, especially in sectional title environments (e.g., Body Corporates), but also in private and commercial properties.

Key notes:

  • Weep holes must remain unblocked—these are crucial to relieve water pressure and maintain wall integrity.
  • For a retaining wall to be insured, an engineer’s certificate is required.

Stay Informed:

Please stay subscribed to our “IMPORTANT NOTICE” e-mails. These updates are carefully curated to provide timely and practical information that could significantly ease the claims process.

If you have any questions or would like further clarification on any of the topi

Best regards,
Jurgens Insurance Brokers Team

JurgensGroup_Q2 2025

Congratulations to Miguel Araujo on achieving his 10-Year Long Service Award with Jurgens Group

– Presented by Alan Botha and Mark Jurgens.

Quote of the Day

To acquire money requires valour, to keep money requires prudence, and to spend money well is an art.

First Quarter Newsletter 2025

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JurgensGroup_Q1 2025_feature image
In February, the Jurgens Group attended our annual conference in Muldersdrift. We all dressed to impress for a Casino Royale -inspired event. As well as informative team workshops, the atmosphere was lively and festive; making it a memorable experience for everyone involved.
Dear Jurgens Community,

A Message from Mark Jurgens

Greetings, from Jurgens Finance at the end of this first quarter of 2025.
Having attended various presentations over the past few weeks, it is evident that the investment landscape is constantly evolving in this new world of AI, Trump and global security. We are reminded of the need to be prepared – for change, disruption, volatility and opportunities. I thought it may be beneficial to highlight a few points and offer a few suggestions.

Diversification remains a cornerstone of effective investment strategy. By allocating across asset classes including alternative investments – you can mitigate risk and enhance returns. Incorporating assets with low correlation to traditional markets, such as private equity or commodities, can provide additional stability.

Stay invested for the longer term, as this allows you to weather short-term market volatility and capitalise on the growth potential of quality assets. Attempting to time the market often leads to suboptimal outcomes.

Stay away from “flavour of the month” schemes/ trends. More often than not, these have usually peaked by the time they have been brought to your attention.

Staying informed, avoiding emotional decision-making, and adhering to your long-term strategy can enhance resilience and improve investment outcomes.

Turn volatility into opportunity. Periods of uncertainty often present the best opportunities. Rather than fearing market downturns, use them to acquire quality assets at discounted prices.

We are all living with the “Trump Factor”, which creates geopolitical uncertainty. Being prepared for disruption can assist in proactive successful positioning during 2025.
A reminder that investing on a regular basis via debit orders does remove a lot of market risk and allows investors to capitalise at good value.

In short, one needs to remain adaptable, resilient, informed and forward-thinking.

Wishing you a healthy and active Autumn season.

Stay well and regards
Mark

Concept Creep in Investing: How Our Changing Definitions Shape Markets and Behaviour from Alan Botha

Concept Creep in Investing: How Our Changing Definitions Shape Markets and Behaviour from Alan Botha
Have you ever noticed how certain financial terms seem to mean more things than they used to? What used to be considered a normal market correction is now labelled a “crash,” and what was once a reasonable investment strategy might now be called “too risky.” This phenomenon is known as concept creep, a psychological idea introduced by Nick Haslam. Originally used to explain how definitions of harm and trauma have expanded, concept creep also plays a significant role in how we think about investing and financial markets.

What is Concept Creep?
Concept creep happens when a word or idea gradually broadens in meaning, covering situations that were not originally included. In investing, this can affect how we define risk, harm, speculation, and even what counts as an ethical investment. Over time, as definitions expand, investors may react differently to the same market conditions than they would have decades ago.

1. Risk is not what it used to be:

Risk has always been a key factor in investing, but what we consider “risky” has changed. Traditionally, risk referred to the chance of permanent loss of capital, meaning you might not get your money back. Today, however, risk is often equated with short-term price fluctuations, even if those fluctuations do not actually impact long-term gains.

This shift makes investors more nervous about temporary downturns. Instead of seeing volatility as a normal part of market cycles, many now see it as a sign of danger, leading to panic selling or overly conservative portfolios.

2. Investor Protection: Are we overdoing it?

Investor protection is crucial, but its definition has expanded over time. In the past, it was mainly about preventing fraud and scams (think Bernie Madoff and Ponzi schemes). Today, harm in investing can include things like high fees, bad timing, or missing potential gains.

While protecting investors from bad actors is important, excessive regulation or overly cautious policies can also prevent people from making informed choices. At some point, investing involves taking responsibility for your own decisions, even when they do not work out perfectly.

3. When did speculation become investing?

Another area where concept creep has changed our thinking is the line between investing and speculation. In the past, investing meant buying assets with strong fundamentals, while speculation was more about gambling on price movements.

Today, that line is blurrier. Strategies like momentum trading, meme stocks, and cryptocurrency investments are sometimes framed as serious investment opportunities, even when they involve elevated levels of speculation. This shift can lead to a false sense of security, making risky bets seem safer than they actually are.

4. Redefining market crashes and downturns:

The way we talk about market declines has also changed. A 10% correction used to be seen as a normal event. Now, it is often described as a “crash” or “meltdown,” even though historically, real crashes involved much sharper drops.

The problem? The more we exaggerate normal corrections, the more likely investors are to panic and sell at the worst possible time. The financial media thrives on dramatic headlines, but for long-term investors, staying calm is usually the best approach.

5. Ethical Investing: Where do we draw the line?

Ethical investing used to be simple: avoid so-called “sin stocks” like tobacco, alcohol, and gambling. But with the rise of Environmental, Social, and Governance (ESG) investing, the definition has broadened significantly.

While it is great that more investors care about sustainability and ethics, the challenge is that different ESG funds use different standards. One fund might exclude oil companies, while another might include them if they show progress toward renewable energy. With such subjective criteria, investors need to do their homework rather than assume all “ethical” investments align with their values.

Final Thoughts: How to stay grounded

Concept creep in investing is not necessarily a terrible thing, but it does mean we need to be more aware of how definitions shape our decisions. If we are constantly redefining risk, harm, or what counts as a crash, it can lead to more emotional investing and worse financial outcomes.

To avoid falling into this trap:
• Focus on long-term fundamentals, not short-term noise.
• Understand what risk really means – short-term losses do not always equal failure.
• Be cautious of media exaggerations about market downturns.
• Define your own ethical investing values instead of relying on vague ESG labels.

By keeping a clear head and questioning how financial terms are evolving, you will be in a much stronger position to make sound investment choices. After all, markets change, but common-sense investing never goes out of style.

Keep Well
Alan

Short Term News Update from Greg Brits

Jurgens Insurance Brokers: Important Industry Updates

As we enter the fourth month of 2025, it’s hard to believe how quickly the year has progressed. With winter just around the corner, it’s essential to remain proactive in safeguarding your assets. As mentioned in our previous newsletter, the Short-Term Insurance industry continues to face significant challenges, and the Re-insurance market remains under pressure, which is having a direct impact on the South African Insurance landscape. We aim to highlight key issues that may affect you and ensure you’re prepared for any eventualities.
Below are some crucial points that insurers are addressing in webinars and roadshows to prevent complications at claims stage:

1. High Flood Zone Provinces

It’s no secret that South Africa’s struggling infrastructure has led to an increase in flood-related losses. The eastern side of the country, particularly KwaZulu-Natal (KZN), remains one of the highest-risk areas. Certain insurers have begun withdrawing their risk exposure in these high-risk zones or applying additional excesses, as losses in these areas have increased by up to 50%. This is one of the primary reasons Re-insurers are applying significant rate increases or, in some cases, excluding these flood-prone areas from their treaties. A similar situation exists for high fire-risk areas, such as those in California, where securing fire cover is either extremely difficult or expensive.

2. Loadshedding

Loadshedding continues to be a harsh reality for South Africans. As our power utility struggles to meet electricity demand, it’s crucial to safeguard your home and business from damage caused by power surges. We recommend installing a Type 2 Surge Protection Arrestor on the main distribution board (DB) in homes, and Type 1 Surge Protection for businesses using 3-phase power. Without this protection, some insurers may exclude cover or charge additional excesses. Additionally, solar systems should have built-in surge protection and fuse-related safety measures, as the main power supply runs directly into these systems. Please ensure that your battery on your Alarm system, which must be linked to an armed reaction company, can sustain the loadshedding period as supplied on the schedules provided by Eskom.

3. Solar Systems

If you have installed a solar system, it’s essential to inform your insurer, as these systems are not automatically included in your policy. Always use accredited solar installers who provide a Certificate of Compliance (COC), as insurers will require this documentation. Ensure the installer holds a valid Contractors All Risk Policy in case any property damage occurs during installation. Never use non-approved installers, as this could result in complications at claims stage. Additionally, confirm that surge protection is included in your solar system setup.

4. Storm and Water Damage

Storms and excessive water can cause severe damage to buildings, home contents, or business assets if proper property maintenance is neglected. We advise regularly cleaning gutters, inspecting waterproofing on roofs, and maintaining the general upkeep of your property. Keep in mind that insurers do not cover wear and tear or gradual deterioration, so consistent maintenance is crucial to avoid discrepancies at claims stage.

5. High-Risk Vehicles

Certain vehicle models, such as the Toyota Hi-lux, Prado, Fortuna, Land Cruiser, Etios, and Ford Rangers, remain high targets for theft and hijacking. Insurers may require specific security measures, such as dual tracking devices or backup tracking units, to ensure coverage. Failing to comply with these requirements may lead to a claim being rejected.

6. Client Experiences

We invite all our clients to share their Jurgens Insurance experiences with family, friends, and colleagues. We take pride in providing expert advice for insuring your assets and maintaining a ‘ready to assist’ attitude during claims. Your referrals are greatly appreciated.

7. Staying Informed

We also ask that you remain subscribed to our “IMPORTANT NOTICE” emails, as these communications contain valuable information that could help prevent issues at claims stage. Your continued support is invaluable to us.
Should you have any questions about the points mentioned above or need further clarification, please don’t hesitate to contact our office.

Best regards,
Jurgens Insurance Brokers Team

JurgensGroup_Q1 2025_awards.jpeg

Congratulations to the following Jurgens Group employees for their Achievements of the Year Awards:

(Top-left) Jordan Busch on achieving the ‘Achiever Award’ – Presented by Alan Botha and Mark Jurgens.
(Top-right) Larissa Khourie on achieving the ‘Achiever Award’ – Presented by Greg Brits, Lorraine Else and Mark Jurgens.
(Bottom-left) Jethro Weidlich on achieving the ‘Cultural Ambassador Award’ – Presented by Alan Botha, Mark Jurgens and Greg Brits.
(Bottom-right) Shane Pickles
on achieving his 5-Year Service Award – Presented by Alan Botha, Mark Jurgens and Greg Brits.

Quote of the Day

Money is only a tool. It will take you wherever you wish, but it will not replace you as the driver. It will give you the means for the satisfaction of your desires, but it will not provide you with desires.

Fourth Quarter 2024

Jurgens_Christmas_Lunch
Jurgens_Christmas_Lunch
A photo of the Jurgens Group Team celebrating the close of 2024 and eagerly welcoming 2025. Wishing everyone a blessed festive season and thank you all for a successful 2024.

A Message from Mark Jurgens

Greetings,

As 2024 draws to a close, it feels like a year of contrasting emotions and events. Reflecting on the journey, it is evident that it has been marked by challenges, growth and significant milestones, both professionally and personally.

The year began with modest expectations in the investment landscape. After an excellent 2023 for global markets, the outlook for our local environment seemed uninspiring. However, key events throughout the year have changed that perception.

In February our annual company conference focused on the use of artificial intelligence within the workspace as well as the industry. The event was a resounding success with interesting discussions, presentations and supportive team building activities.

June brought the London investments conference where global challenges were debated. Despite inflation, wars and multiple elections, the second half of the year saw optimism boom, particularly following our local elections. The Government of National Unity has brought a wave of hope, driving the JSE to new highs. Global markets also exceeded expectations, resulting in satisfied investors.

Jurgens Finance has experienced significant growth this year. This has necessitated a move to a larger workspace, ending an era as we said goodbye to our home of 26 years. While the move was both emotional and challenging, we are settling into our new home, ready for the opportunities ahead.

On a more personal note, this year has been a poignant one for my family. The loss of my father and mother-in-law to cancer was unexpected and extremely impactful. In times like these, I am reminded of the strength and kindness of those around me. We are grateful for the unwavering support from colleagues and clients.

2024 has also been an exciting year for our partner at Anchor Capital. Their Credo acquisition in the UK and strong portfolio performance have been highlights, reinforcing the value they bring to our partnership.

As we end this year, I want to extend my heartfelt thanks to all of you – our valued clients. Your support and loyalty are very much appreciated. A big thank you again to all at Jurgens Group for their hard work and commitment.

Here’s to 2025 and the opportunities it holds.

Wishing you a peaceful festive season and a prosperous new year.

Stay well and regards
Mark

Welcome to the age of the ‘’new normal’’ from Alan Botha:

Is This the New Normal in Investing, or Do Timeless Lessons Still Apply?

The global investment landscape is shifting dramatically. Between the rise of technology-driven markets, geopolitical upheavals, pandemic aftershocks, and sustainability pressures, many wonder whether we have entered a “new normal” that requires abandoning traditional investment principles. Are the fundamentals still relevant, or do they need to be reframed in today’s context? While the tools, markets, and external factors may change, the bedrock principles of investing remain vital. We believe that the key lies in adapting timeless lessons to new challenges.

The “New Normal” Defined The phrase “new normal” emerged during the 2008 financial crisis, but its relevance has grown in recent years. It signifies an environment where traditional assumptions no longer hold, due to structural disruptions. Today, the “new normal” is shaped by several factors:

1. Digital Transformation: AI, blockchain, and fintech are reshaping industries, creating opportunities in sectors like cloud computing, cybersecurity, and digital payments. Companies that once struggled with traditional valuation metrics are now dominating global markets.

2. Geopolitical Realities: Trade wars, energy crises, and regional instability have made global markets volatile and interconnected. For investors, this means recalibrating risk in a world where shocks can ripple faster than ever.

3. Sustainability and ESG Investing: Environmental, social, and governance (ESG) considerations have moved from niche concerns to mainstream priorities. Investors are increasingly favouring companies with strong sustainability credentials, impacting valuations and strategies.

4. Post-Pandemic Shifts: The COVID-19 pandemic accelerated remote work, e-commerce, and healthcare innovation, creating winners and losers. It also tested the resilience of traditional asset classes like property and bonds.

In such an environment, sticking rigidly to old norms could be limiting. However, discarding foundational principles could prove equally dangerous.

Timeless Lessons: The Core of Solid Fundamentals

Despite the noise of latest trends, certain investment truths have stood the test of time. These principles provide a framework that can accommodate innovation and unpredictability:

1. Diversification: The adage “don’t put all your eggs in one basket” remains critical. Diversification across asset classes, sectors, and geographies helps mitigate risks. Even in a high-tech, interconnected world, the benefits of diversification have not diminished.

2. Long-Term Perspective: Markets are inherently cyclical. While short-term trends like meme stocks or speculative bubbles capture headlines, they often burn out quickly. A disciplined focus on long-term growth helps investors weather volatility.

3. Valuation Discipline: Fundamentals like earnings, cash flow, and balance sheets still matter. Although some tech giants thrive on forward-looking metrics, ignoring valuation discipline can lead to overpaying for future promises.

4. Compounding: Harnessing the power of compounding over decades is a lesson reinforced by investing legends like Warren Buffett. This principle thrives on consistency and patience, regardless of the environment.

5. Emotional Control: Fear and greed remain powerful forces. Behavioural biases drive irrational decision-making, especially in volatile times. Staying grounded in data and avoiding knee-jerk reactions is essential.

Reconciling the Old and the New

The modern investment landscape requires not abandoning fundamentals but enhancing them with new insights. Here’s how timeless lessons marry today’s realities:

1. Diversification with a Tech Edge: While diversification is essential, investors must also acknowledge the outsized influence of tech giants. A portfolio today might include a higher weighting of technology-driven sectors while balancing traditional industries.

2. Valuation in the Context of Growth: For high-growth industries like AI or biotech, traditional valuation metrics may need reinterpretation. Investors should seek a balance between paying for potential and avoiding speculative bubbles.

3. Incorporating ESG: Fundamentals now include factors like carbon footprints, labour practices, and governance quality. Companies excelling in these areas are increasingly viewed as lower-risk, long-term bets.

4. Adapting to Geopolitical Risks: Diversifying geographically means more than spreading across countries; it involves understanding regional dynamics and supply chain dependencies.

5. Digital Tools for Emotional Control: Technology offers tools like algorithmic trading and robo-advisors to help investors remove emotion from decision-making. However, human judgment remains indispensable for nuanced situations.

Conclusion:

While the investing world has undoubtedly evolved, the principles underpinning long-term success remain remarkably stable. The key is to embrace change without losing sight of the basics. Diversification, valuation, and emotional discipline still serve as anchors in turbulent waters. At the same time, integrating new realities like technological innovation, ESG metrics, and geopolitical risks ensures relevance.

The “new normal” does not render timeless lessons obsolete; instead, it challenges investors to reinterpret and apply them with fresh perspective. By combining the old with the new, investors can navigate uncertainty and build wealth for the future.

Keep well,
Alan

Quote of the Day

"It's not how much money you make, but how much money you keep, how hard it works for you, and how many generations you keep it for."

Short Term News Update from Greg Brits

Good day,

What a year it has been!
It’s hard to believe that Christmas is already here and that 2025 is just around the corner.

With the festive season upon us, it’s time to unwind with loved ones, family, and friends, and to look forward to a well-deserved break for those who are taking time off.

Please remember that our offices will remain open throughout the holiday season to assist with claims and changes to policies.

The short-term insurance industry has faced numerous challenges this year, with reinsurance markets continuing to put pressure on South African insurance companies. The announcement of Discovery Insure closing its commercial division earlier this year, after just seven years of operation, raised eyebrows. We may see further changes in 2025, however, in this quarterly update, I’d like to highlight some key aspects of your policy that are important to note.


Below are crucial points that have been hot topics in the insurance market during 2024:

1. Solar Systems:
Once installed, solar systems are not automatically covered in your policy, so you must notify your insurer. Always use accredited solar installers who provide a Certificate of Compliance (COC), which is required by insurers. Make sure the installer has a valid Contractors All Risk policy in place to cover any property damage they might cause while on-site.

2. Alarm Systems:
If your policy includes a linked alarm warranty, it means your insurer has imposed a condition for theft cover to be in place. Your alarm system must be linked to an armed response company and be in working order at all times. It must also be activated when your home is unoccupied. Ensure your alarm company receives opening and closing signals, and check that your batteries are in good working order. If possible, upgrade to a lithium battery for longer life. Having an additional battery linked to the system can help ensure longer signal connectivity.

3. Storm and Water Damage:
Storms and excessive water can damage buildings, home contents, or business assets if proper maintenance is neglected. Regularly clean gutters, check waterproofing on roofs and perform general property upkeep. Wear and tear or gradual deterioration over time is not covered by insurers, so it’s essential to maintain your property to avoid complications at the claims stage.

4. Power Surge Protection:
Power surge protection is now standard for homes and businesses. A Type 2 Surge Protection Device (SPD) should be installed on your main distribution box. For businesses with 3-phase power, a Type 1 SPD may also be necessary. We recommend using a trusted electrician for these installations and remember that a Certificate of Compliance (COC) is required after installation.

5. Motor Vehicle Theft:
Certain motor brands and specific models, particularly in the Toyota range, are a growing concern for insurers. Ford Rangers are also experiencing an increase in theft and hijacking incidents. If your policy requires a dual tracking device or a backup tracking unit, please ensure you comply with this condition to avoid potential claim rejections.

6. Thatch Homes and Structures:
Thatch homes, lapas, and similar structures are considered high-risk by insurers due to their fire exposure and issues related to maintenance. Compliance with the conditions set out in your policy words is crucial to ensure coverage remains valid.

7. Tree Felling:
Carrying out tree felling, when necessary, can help prevent overgrowth and enhance the stability of trees during storms.

8. Vehicle Tyre Condition:
Please check the tread depth of your vehicle’s tyres to ensure they meet legal requirements, as insurers may inspect this at the claims stage.


We would like to take this opportunity to thank all our loyal clients for your continued support. We wish you and your families a blessed Christmas and a prosperous 2025.

If you are travelling, please stay safe, be cautious, and remain aware of potential risks. Lastly, we kindly ask that you refrain from unsubscribing from our “IMPORTANT NOTICE” e-mail notifications. These contain valuable information that may help prevent issues when making claims. If you have any questions about the points mentioned above, please do not hesitate to contact our office.

Best Regards,
Jurgens Insurance Brokers Team

Monique du Plessis joined the Jurgens Group in October 2024 as an Assistant to Mark and Alan. With over a decade of experience in assistant roles across various industries, she is well-equipped to bring her skills and expertise to the finance sector. Monique’s personal and professional values align perfectly with the Jurgens Group’s mission to provide outstanding service and build strong, lasting relationships with our clients.
Monique